Returns, Shipping, and Refunds

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase. Before proceeding with a return please be sure to read our returns, replacements, and refunds policy here.

1. Please email support@innovativeuas.com to request a refund and we will assign you an RMA#.
2. Mail your returned item to:
Total Control Innovations
RMA#
537 S 48th St Suite 103
Tempe, AZ 85281
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items that have been used cannot be returned. Please refer to our returns, replacements, and refunds policy here.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 5-20% restocking fee based on the condition of the item, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges are on a case by case basis. Please contact us if you have any questions or concerns on exchanges.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery (same day pick only)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 24 hours Monday – Friday 10am – 5pm.

Backordered items will be shipped when items are in stock.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS

Order Tracking

When a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

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